Identification of the seller
Site: https://www.weprint.dj
Company: FLEXY SARL
Head office address: Q3 Boulevard de Gaulle
Telephone: +25321343000
By "the seller" or "Weprint" means the company mentioned above.
By "the customer" means any legal or natural person placing an order on this site.
Any order placed on the site https://www.weprint.dj or by any other means (order by email, by telephone, by mail) will be subject to these general conditions of sale.
The prices indicated on the Weprint website are indicated in Djibouti francs.
The seller reserves the right to modify prices without notice. Only the rates displayed on the site correspond to the rates in force. The product offer is valid as long as they are displayed on the site within the limits of available stocks. In the event that the seller would face a shortage of stock, he undertakes to notify the customer by email upon receipt of the order. The customer can request the cancellation of the order or the refund if it has already been paid.
The prices indicated include the structure (kakemono, business card, etc.), the material (paper, cardboard, etc.), the printing of the visual and the packaging. Transport costs are included in the price indicated on the site.
Pricing cannot be changed once the order has been placed by the customer.
The seller provides the customer with a visual creation module. The format automatically adapts to the product selected by the customer. The customer has the choice to entirely create his visual by using the creation module, to modify models made available by the seller or to download the file which he will have previously produced by his own means. The image quality indicator allows the customer to adapt his creation so that he transmits to the seller the visual with the definition necessary for a quality impression. The seller prints the order based solely on the file validated by the customer. The seller does not intervene in the file transmitted by the customer. The seller does not check the layout, spelling or syntax errors of the files to be printed.
In order to place an order, the customer must first create or connect to his account. The customer must have read and accepted the general conditions of sale in force. The customer must provide information concerning the delivery and billing address, the identity of the recipient, the order confirmation email.
The order is validated upon receipt of the file and full payment of the order.
The seller makes several means of payment available to the customer:
- Check made payable to Flexy SARL and addressed to:
Flexy SARL Q3 Boulevard de gaulle
The order will only be processed upon receipt of the check
- Bank transfer
The order will only be processed upon receipt of the transfer
Delivery times are given for information only.
Delivery times are indicated in working days (Monday to Friday),
The shipping time is respected only for orders placed before 10:30 a.m., payment made and file validated by the seller. The seller may modify the delivery times if these conditions are not respected.
The products are delivered to the address indicated when placing the order.
The customer must verify the delivery address when ordering. The seller cannot be held responsible in the event of an input error and the consequences thereof. In the case of a reshipment due to an error in the delivery address, this would be the responsibility of the customer.
The seller cannot be held responsible for any delay in delivery due to external events (strikes, natural disasters, administrative restrictions, interruption of means of transport, force majeure), even if these events occur at the subcontractors. or suppliers.
The customer must check the conformity of the goods upon receipt. The customer has a period of 5 working days to notify the seller of any defect noted on the goods.
The customer must send a complaint email.
After this period, the goods are deemed to be in conformity and no complaint can be validly registered.
In the event of a defect in the goods, the seller is obliged to repair or replace the goods.
If the seller is unable to repair or replace the defective goods, the customer may request a refund of the order.
The customer cannot refuse an entire order for a defect found on only part of the order.
The customer declares to be in possession of the copyrights of all the elements (images, photos, logos, drawings) used in the design of the graphic files transmitted to the seller.
The customer undertakes to indemnify the seller in the event of an action taken by third parties who consider themselves harmed by the printing or distribution of the products ordered.
Seller's liability is for direct damages only. Therefore, it is excluded that the seller compensates the customer for consequential damages resulting from an order.
The seller can cancel an order in the event of force majeure likely to prevent the performance of its obligations without being required to compensate the customer.
The seller cannot be held responsible for any delay in delivery, loss of parcels or impossibility of performing a service due to an unforeseeable cause resulting from a case of force majeure.
Within the meaning of these general terms and conditions of sale, any event of any kind beyond the control of the seller is considered to be a case of force majeure.
The order can only be canceled or modified before the processing of the file by our service. The request must be made by email accompanied by the order number concerned.